CORONA Safety measures

A SAFE STAY in the AUGARTEN . Hotel Neustift

Dear Guests and Friends of the AUGARTEN,

enjoy your well-deserved time-out here with us in the AUGARTEN . Hotel Neustift in Stubai valley in safe and relaxing manner. Let us take care of it!
We are strictly implementing all Austria Federal Government safety measures in our hotel.

To allay any doubts for you, we have compiled some general rules and conduct and our own measures.

Since September 14,2020, increased mask requirement in Austria!
In the restaurant and on the buffet guests have to wear masks. Sitting on the table you can remove it, of course.
The mandatory curfew is currently at 10.00 p.m.

In the whole indoor trade branches, bank branches, post offices, on public transport, in pharmacies, at doctor's surgeries and with service providers where a minimum distance cannot be maintained, e.g. in hairdressers.



Because of the current Corona situation there are valid loosened cancellation terms FOR DIRECT BOOKERS ONLY, till December 8, 2021:

  • till 10 days before arrival: free cancellation
  • till 1 day before arrival: cancellation fee of 70 % of the trael price
  • on the arrival day: ncellation fee of 90 % of the trael price

The following applies to all our guests:
If your home country issues a  travel warning for Tyrol, you can cancel your booking at ANY time free of charge or IMMEDIATLY cancel your stay free of charge!



  • Keep a distance of at least 1 metre from other people.
  • Do not shake hands with or hug.
  • Wash your hands with soap several times a day (min. 30 seconds) and use our disinfectant dispensers.
  • Sneeze or cough into the crook of your arm, or into a tissue.
  • Avoid touching your face with unclean hands.
  • In the event of any signs of illness appearing before you are due to go on holiday, we vigorously advise against travel.
  • In the event of any signs of illness appearing during your holiday, see a doctor immediately.




    Our WELL-BEEING ROOMS will be deep-cleaned and disinfected before any new guests arrive. Please note that for this reason check-in before 14.00 is not possible.


    PUBLIC AREAS, such as entrances, door handles, staircases and toilets will be disinfected several times a day.


    In the RESTAURANT we will, as ever, allocate a permanent table setting for you. In these Covid19 times, this will be reserved for you for all your meals. So please use this table in the afternoon too.

    Our terrace is excluded from this and you are free to choose any space available.

    Our condiment stands, sugar shakers, menus and pens will be disinfected after each meal.

    Our buffet breakfast and our small cake buffet in the afternoon will be available to you as usual.

    The barbecue evening will take place on Sunday as usual.

    Instead of our Tirolean farmhouse buffet, we have decided to have a Tirol evening, with 3 different, typically Tirolean dishes to choose from.

    For the safety of everyone, we would ask - before serving yourself at the buffet - to disinfect your hands at the disinfection stations or to use the gloves provided.

    Please remember to maintain a distance of one metre from others at the buffet.

    The mandatory curfew is currently at 10.00 p.m.


    For a relaxed use of our saunas with a safe distance we are extending our sauna opening times in autumn/winter 2020/21.
    Our Augart'l Spa will be open daily from 14.00 to 19.30.

    Statutory safety provisions stipulate that a max. of 2 people can be in the sauna at one time. Unfortunately, sauna infusions & towel waving are not permitted.

    The cabins and loungers in the relaxation room will be cleaned and disinfected daily.

    Please be respectful to other guests and keep an appropriate distance.

    Then everyone can relax and not worry!

    Our range of massages can also be booked again.
    Please arrange an appointment slot in good time, since we have to organise an external masseur/masseuse.


    Please vacate your room on THE DAY YOU ARE DUE TO DEPART by 10:00.
    Our staff need more time to clean and disinfect due to statutory provisions in place.
    Please factor in possilbe queues at Reception. Only 1 guest can be served at any one time.
    You may settle your bill the day or the eving before.


THANK YOU SO MUCH in advance for your understanding.

Your care and attention not only protects you, but others around you too.
Only in this way we can be ensure you enjoy a relaxing and safe holiday.

We cannot wait to welcome you!

Your Schöpf Family
&  the team from the AUGARTEN . Hotel Neustift



Safe skiing . COVID-19-MEASURES on the Stubai glacier

In order to protect all ski guests as best as possible, the Stubai glacier has already developed extensive corona safety measures. Here is an overview of these measures:


  • Online ticket sales:
    In order  to reduce the number of visitors at the cash registers, all guests have the option of buying their tickets online from home in addition to the cash desk sale.

  • Compulsory wearing of the face mask + compliance with the safety distances:
    at the lifts and ticket offices, in all toilet facilities, as well as in the restaurants and shops.

  • Gondola cableway, chairlifts + drag lifts:
    Mouth and nose protection is also mandatory here.
    The cleaning intensity in all gondolas and buildings is increased, sufficient air exchange is ensured and cold misting devices are used to disinfect.

  • All mountain railway employeees:
    The employees are regularly tested  for Covid19 using a PCR test and their body temperature is measured before starting work.

  • In the restaurants:
    There is no free choice of seats in the service restaurants and the menu and drink card can be called up digitally via a QR-Code. In addition, registration is mandatory in all restaurants.

  • Additional ski buses:
    In addition to the scheduled trips, there are additional buses at peak times. Here too, it is compulsory to wear mouth and nose protection and to keep the safety distance.

So nothing can stand in the way of safe and carefree skiing fun!

Last update Oct. 26, 2020

Free Stubai Super Card

  • Free use of the Stubai Glacier lift, Serles lifts, Schlick 2000 and the Elfer lifts (1 return trip per day)

  • Summer toboggan run Mieders (1 free ride per week)

  • Free daily use of the indoor pool with adjacent outdoor pool in the Neustift recreation centre (just a few minutes walk from the hotel) and the Mieders outdoor pool

  • One-time admission for 3 hours to the new adventure pool StuBay in Fulpmes (1 x per week)

  • Free use of buses and trains to Innsbruck (Stubai Valley Railway Fulpmes-Innsbruck-Fulpmes and IVB between Mutterberg and Innsbruck)

  • 30 % discount at various activities