Your holiday in the mountain enjoyment hotel in Neustift

Booking conditions

Booking conditions

Everything you need to know about your booking

We are very pleased that you will spend your most beautiful days of the year in our mountain enjoyment hotel in Neustift.
In order to prepare you for your holiday in the best possible way, we have compiled the most important information about holidays here.

Holiday safely

COVID-19 information:

  • The following applies to all our guests:
    Should your home country issue a travel warning for Tyrol, you can cancel your booking ANY TIME free of charge or cancel your stay IMMEDIATELY free of charge!
  • Of course, all Corona safety measures of the Austrian Federal Government are implemented in our hotel.
Covid-19 prevention

Info about your booking

Well equipped for your holiday

    1. All prices are exclusive of Tourist tax of €2.80 per person and day (from the age of 15)
    2. Check-in & check-out
      Check-in: Possible in the morning, room check-in from 3:00 p.m.
      Check-out: We kindly ask you to vacate your room by 10:00 am. on the day of departure.
    3. Half board
      … begins on the day of arrival with the afternoon cake from 3:00 p.m. to 5:00 p.m., and dinner from 6:00 p.m. to 8:00 p.m.
      Should you arrive after 8:00 p.m. on the day of arrival, please let us know in advance. In this case, a deduction of €10 per person (aliquot for children) will be made.
    4. Bathrobes
      … available to rent at the reception for €5 per bathrobe for your entire stay in our mountain enjoyment hotel in Neustift.
    5. Parking
      Free parking directly in front of our mountain enjoyment hotel in Neustift
    6. Children’s discount
      … only when staying in the parents’ room
      – up to 2 years 100%
      – from 3 to 5 years 70%
      – from 6 to 9 years 50%
      – from 10 to 18 years 30%
    7. Pets
      … are allowed on request (cost: €12 per day without food).
    8. Payment options in our mountain enjoyment hotel in Neustift:
      Cash payment, Maestro, Mastercard or VISA
    9. Bank details:
      – Raiffeisenbank Neustift, BLZ 36285, Kto. No. 20081
      – IBAN AT86 3628 5000 0002 0081, BIC RZTIAT22285
    10. Summer holiday
      STUBAI SUPER CARD is included in all prices in summer.
    11. Cancellation conditions
      Due to the current special situation, SPECIAL CANCELLATION TERMS apply, valid ONLY FOR DIRECT BOOKERS:
      Valid for stays till 11.12.2022:
      Up to 1 week before arrival: free of charge
      Up to 3 days before arrival: Cancellation fee of 40% of the travel price
      In case of cancellation up to 1 day before arrival, the cancellation fee is 70% of the travel price.
      In case of later cancellation, we charge 90% of the travel price. This also applies to late arrivals and early departures.
      Valid for stays from 17.12.2022:
      Up to 4 weeks before arrival: free of charge
      Up to 2 weeks before arrival: Cancellation fee of 40% of the travel price
      In case of cancellation up to 1 week before arrival, the cancellation fee is 70% of the travel price.
      In case of later cancellation, we charge 90% of the travel price. This also applies to late arrivals and early departures.
      Secure booking in times of Corona
      For all our guests:
      If your home country issues a travel warning for Tyrol, you can cancel your booking ANY TIME free of charge or cancel your stay IMMEDIATELY free of charge!
    12. Travel protection
      As a safeguard, we recommend taking out travel insurance.
      MORE
    13. The General Terms and Conditions for the Hotellerie (AGBH) apply as agreed.
      MORE
    14. Privacy notice:
      The address information provided will only be used to respond to your inquiry and will not be made available, sold or rented by us to any third party for any purpose at any time.
      All information will be treated strictly confidential.
    15. Information according to EU directive for e-commerce:
      – Company name: Hotel Augarten GmbH
      – Contacts: Helga & Stefan Schöpf