Booking Terms

Our booking terms:

  • Check-in: Possible before noon, room available from 15:00
    Check-out: Please vacate your room by 10:00

  • Half board
    ... begins on the day of arrival with afternoon cake from 15:00 to 17:00, as well as dinner from 18:00 to 20:00.
    Should you arrive after 20:00, please let us know in advance. In this case, we'll deduct € 10.00 per person (proportionally  for children).

  • Bathrobes
    ... can be borrowed at reception for € 5.00 each for the entire duration of your stay.

  • STUBAI SUPER CARD is included in all rates in summer.

  • Free parking right by the hotel

  • Children's discount in parents' room:

    • up to 2 years                    100 %
    • from 3 to 5 years              70 %
    • from 6 to 9 years              50 %
    • from 10 to 18 years         30 %

  • Pets allowed on request (cost: 10.00 € per day without food)

  • Payment options:
    preferably in cash, otherwise Maestro, Mastercard or VISA

  • All prices are excl. local tax of € 2.80 per person and day (from 14 years of age)

  • Bank details:
    •Raiffeisenbank Neustift, BIN 36285, Acc. No. 20081
    •IBAN AT86 3628 5000 0002 0081, BIC RZTIAT22285

  • Due to the special situation there are also valid special cancellation conditions, for DIRECT BOOKERS ONLY!

    Cancellation policy for SUMMER & AUTUMN 2021
    valid for stays till December 12, 2021:

    A cancellation up to 3 days prior to arrival is free of charge.
    Till 1 day prior to arrival the cancellation fee is 70% of the travel price.
    For a cancellation on the arrival day we charge 90% of the travel price. This is also valid for late arrivals and early departures.

    Cancellation policy for WINTER 2022
    valid for stays between Dec. 12, 2021 and May 8th, 2022:

    A cancellation up to 6 weeks prior to arrival is free of charge.
    The cancellation fee up to 4 weeks prior to arrival is  40 % of the travel price.
    The cancellation fee up to 1 week prior to arrival is 70 % of the travel price.
    For a later cancellation we charge 90 % of the travel price. This is also valid for late arrivals and early departures.

    COVID-19: The following applies to all our guests:
    If your home country issues a travel warning for Tyrol, you can cancel your booking at ANY time free of charge or immediately cancel your stay free of charge!

    Something can always happen.
    For security, we would recommend taking out a travel insurance.
    Insurance though pandemic status

    The general terms and conditions for the hotel industry (AGBH) apply.

  • Notes on data protection:

    • The address details you provide will be used only to reply to your enquiry and will not be made available, sold or rented out to any third parties for any purpose and at any time.
    • All information will be treated as strictly confidential.

  • Information as per EU Directive for E-Commerce:
    •Company name: Stefan Schöpf
    •Contact person: Helga Schöpf

Free Stubai Super Card

  • Free use of the Stubai Glacier lift, Serles lifts, Schlick 2000 and the Elfer lifts (1 return trip per day)

  • Summer toboggan run Mieders (1 free ride per week)

  • Free daily use of the indoor pool with adjacent outdoor pool in the Neustift recreation centre (just a few minutes walk from the hotel) and the Mieders outdoor pool

  • One-time admission for 3 hours to the new adventure pool StuBay in Fulpmes (1 x per week)

  • Free use of buses and trains to Innsbruck (Stubai Valley Railway Fulpmes-Innsbruck-Fulpmes and IVB between Mutterberg and Innsbruck)

  • 30 % discount at various activities